In order to meet your needs, we have made available:
- Services in the official language of your choice.
- Various ways to reach us: telephone, fax, e-mail and Internet.
- Information agents available during business hours, from 9 to 5, Monday through Friday.
- A toll free number for all regions in Québec: 1 800 322-INFO (4636).
We commit ourselves to:
- Contacting you within one working day
- Examining your request within ten working days or less, depending on its nature.
If it is impossible for us to answer your questions within the mentioned delay, we will notify you immediately. You will be informed of the delay needed to gather the required information and forward it to you.
If, for any reason, you are not satisfied with our services, do not hesitate to send us your comments by e-mail. You can be assured that our team members will do everything they can to resolve the mentioned issue.